DELIVERING THE PROMISE

Our Purpose

“To deliver the best possible solution for our clients needs”

Our Philosophy

We shall at all times:

Hold ourselves committed and accountable for “Delivering the Promise”.
Have as our driving force the achievement of client satisfaction.
Offer and provide genuine value for money.
Ensure that the quality of products both manufactured and supplied by Serada meet a standard consistent with the industry's and customers' expectation.
Acknowledge the loyalty of our clients, shareowners, staff and suppliers.
Encourage and recognise the creativity and dedication of our people.
Share the satisfaction and praise of success and promote the team spirit with all employees of the company.

Clients' Rights

All Serada clients have the right to:

Feel privileged by the respect extended to them by Serada people.
Be dealt with in an honest, concerned and professional manner.
Have all agreements fulfilled and honoured.
Receive immediate action from Serada people.

Our Beliefs

We live by the beliefs that we:

Want to do business.
Will be honest, truthful and concerned.
Must seek out and conclude agreements in which each party “wins”.
Expect all parties to adhere to the terms of our agreements.
Can be proud of our Company and our achievements.

Service Standards

Our service ideals require each Serada person to:

Strive for excellence in servicing clients' needs.
Acknowledge a person upon arrival at Serada.
Answer the phone with the name of the company and their name before it rings four times.
Immediately respond to all telephone messages.
Respond to written enquiries within 24 hours.
Ask questions and seek creative solutions.
Avoid saying “No I'm sorry we can't help you”.

“Delivering the Promise” is building our future.